Last time when you asked a query in e-commerce or food deliver app, mostly a "Chatbot" must have replied to you. Today's customers want immediate resolution of their queries.
Chatbots can be used to assist users for a specific task, whenever they want. And as chatbots do not get tired or bored, they can be employed to provide customer service round the clock. Chatbot applications streamline interactions between people and services, enhancing customer experience.
AI-powered chatbots can interact with customers in a natural, simple, and comprehensive language. They can also optimize automatically through past customer engagements. Chatbots are necessary in today's world of virtual communication. Natural Language Processing is what allows chatbots to understand your messages and respond appropriately. Natural Language Processing (NLP) helps provide context and meaning to text-based user inputs so that AI can produce the best response.
If you are curious to learn how Natural Language Processing is used by the Chatbots, book this free session. You can also get a code implementation details from this session.